Terms & Conditions

PAYMENT POLICY

In order to confirm your reservation, a payment of fifty percent (50%) of the total (Lodging, boat entrance and departure and others – if applicable -) must be canceled 24 to 48 hrs after making your reservation.

Payment for 100% of the total must be made at the latest seven (7) days before the agreed date in which the services of CEBACO SUNRISE are to begin. In all cases, the total cost of the tour must be paid before the tour starts.

FORMS OF PAYMENT

Payments may be done in cash, by bank deposit or credit card if the client is outside the territory of Panama.

RETURNS POLICY

In case the client decides to cancel a reservation for reasons unrelated to CEBACO SUNRISE and this takes place between nine (9) days and five (5) days before the agreed date in which the services of CEBACO SUNRISE are to begin, refund of ninety percent (90%) of the amount will be paid. If the cancellation occurs less than fife (5) days before the agreed date in which the services of CEBACO SUNRISE are to begin, no return will be made and CEBACO SUNRISE holds the right to keep the payment.

CEBACO SUNRISE holds the right to cancel the agreed tour at any time, in which case the totality of the payment made by the client for services will be paid back.

BAGGAGE POLICY

Given that CEBACO SUNRISE is in an area of difficult access, where which can only be reached by boat, we have specific restrictions in the quantity of baggage our guests can bring. We allow a maximum of 30 pounds / 13 kilos of luggage per passenger or 240 pounds / 109 kilos per group of six. If a client, for whichever reason, needs to carry baggage beyond this limit, he/she must notify us beforehand. CEBACO SUNRISE holds the right to charge any additional trip to carry this luggage or equipment.

TRANSPORT POLICY

Transport to CEBACO SUNRISE will be done only by boat. Up to eight guests (plus the captain and sailor) the trip will be done in a single boat. From the nine guest, we will use two (2) boats.

In case a group of eight guest’s desires to travel in two boats in order to have more space, an additional charge will be made. CEBACO SUNRISE must be notified ten (10) days before the start of the tour to make necessary arrangements.

RELEASE OF LIABILITY

Anyone contracting tours or services with CEBACO SUNRISE must sign a RELEASE OF LIABILITY before the start of the tour/services. CEBACO SUNRISE will take all reasonable measures necessary to assure its client’s safety, but it cannot guarantee their safety. Guests may participate in walks, expeditions, excursions, treks, hikes and observations of plants and animal life in jungle and/or difficult access settings, as well, visits to island communities, navigation in boats and/or any other activity inherent to the services offered by CEBACO SUNRISE related to adventure tourism, exploration and direct contact with nature, which take place in completely natural settings. Therefore CEBACO SUNRISE cannot control the presence or behavior of animals, birds, the climate, water and weather conditions and others, including third persons during our tours.

For the aforementioned reasons, CEBACO SUNRISE, its board of directors, employees, staff, guides, participants and/or volunteers will not be held responsible for damages, lesions and/or injuries that could occur during activities carried out in tours. Users of our services will assume all risks inherent to adventure, jungle exploration and rural difficult access exploration activities. Guests have the responsibility to behave with due diligence.